PRIVACY, TERMS & SAFEGUARDING

This privacy policy applies to any personal information which you give to Ilkley Lawn Tennis & Squash Club (“ILTSC”). In using this website and entering your personal data you consent to us collecting and using your personal data in accordance with this privacy policy.

What do we collect?
When using the site you may be asked to enter personal data such as your name, address, delivery address, e-mail address, telephone number. We may also collect personal data about you from telephone conversations, e-mails and written and verbal communications.

How we use your personal data
Any personal data that we collect (with your consent) will be used and recorded by us in accordance with current data protection legislation and this privacy policy. We will use your personal data mainly for record keeping purposes and in order to provide our services and products to you. This may involve us sending you information about us, our affiliates and associated companies and organisations including but not limited to promotional and/or marketing material about our products, services and offerings.

We may also create an individual profile for you so that we can inform you of services, products, events or special offers that may be of interest to you. We may use your personal data to analyse customer/user behaviour and characteristics in order to measure interest in and use of the various areas of the site with a view to improving the site and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. We will provide only aggregated and therefore anonymous data to third parties for this purpose.

Disclosure of personal data
We may introduce you to or pass on your personal data to other carefully selected organisations with whom we have a business relationship but only if you have consented to the same. Such organisations would want to keep you informed of services, products, events and special offers made available by those organisations. Whilst we will endeavour to ensure that personal data is only used in accordance with this privacy policy and we will always try to ensure that any third party who receives your personal data from us is reputable and reliable, we are not responsible for the actions, data policies or procedures of any such third party.

Links
When using the site you may from time to time find links to third party websites. You should know that ILTSC is not responsible for the actions, data policies or procedures related to or the content of such third party websites. We recommend that you check the privacy policy and terms of use of each site you visit.

Security
When using this site you accept that we will not be held responsible in the event of a breach of security unless this is due to our negligence or wilful default.

Changes in policy
We may change our privacy and security policies at any time. Please check this page from time to time in order to read our current policy.

Updating/ correcting personal data 

You may correct your personal data by e-mailing us at info@iltsc.co.uk or by writing to us at Stourton Road, Ilkley LS29 9BG.

Right to see your personal data
You can see a copy of the personal data that we have on file. We charge a small fee towards the cost of administering such a request. The fee is £5.00.

1. TERMS OF USE

Introduction

1. These Terms set out the legally binding terms which apply to everyone who accesses or uses the website at www.iltsc.co.uk (“Website“). Please read the Terms carefully before using this Website. By accessing or using this Website, you agree to be bound by these Terms. If you do not wish to be bound by these Terms, you must leave this Website immediately.
2. This Website is owned and operated by Ilkley Lawn Tennis & Squash Club of Stourton Road, Ilkley LS29 9BG (01943 607182) (“ILTSC“).

Your statutory rights

3. Nothing in these Terms affects your statutory rights as a consumer, or excludes or limits our liability for fraud, or for death or personal injury resulting from our negligence, or for any other liability which we cannot exclude or limit under law.

Contact us

4. If you have any comments, questions or complaints about this Website or any aspect of our services please contact ILTSC’s General Manager by sending an email to manager@iltsc.co.uk

Privacy

5. Your privacy is important to us. Please see our Privacy Policy for details about what information we collect and how we use and protect it.

Ownership of Materials and Licence Terms

6. This Website and the materials on it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world. The materials on this Website are owned by or licensed to ILTSC. You are permitted to display the materials on this Website on a computer screen and to download and print a hard copy of such materials strictly for your own personal use and provided you do not alter or remove any copyright, trade mark or other proprietary notices. You undertake not to:

a commercially exploit any materials on this Website without our express prior written consent;

b establish a link to this Website from any other website, intranet or extranet site, without our express prior written consent;

c use this Website to upload or distribute any material that contains viruses or anything similar;

d infringe the rights of any other person;

e do anything that will or may interfere with, disrupt, damage or impair this Website or our provision of services; and/or

f submit any information to this Website which is defamatory, obscene, offensive, liable to cause harassment or distress and/or which does not comply with any law.

g.You may not frame or use framing techniques to enclose any material on this Website or any part of it without our express prior written approval.

1. You are prohibited from de-compiling, reverse engineering, disassembling, or otherwise reducing the code used in any software on this Website into a readable form. You are prohibited from circumventing or attempting to circumvent any of our security safeguards or those of our suppliers.

User names and passwords

7. You are responsible for any use of your username and pin code, and you must keep them confidential. If you become aware of any unauthorised use of your pin code, you must change your pin code by visiting the registration page of the online booking system.

Availability of this Website

8. This Website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. In addition, we reserve the right to modify or discontinue, temporarily or permanently, all or any part of this Website without notice and without liability.

Links from this Website to third party websites

9. This Website contains links to other websites which are not controlled by us. For example, if you click on a banner advertisement, the click may take you off this Website. The fact that we may provide a link to any such website does not mean that we endorse that website. Such links are provided only for your convenience and we have no control over such websites. Subject to paragraph 3 (“Your statutory rights”), your access to and use of such websites is at your own risk and we shall have no liability in respect of those websites.

1. ONLINE PURCHASES OF CREDIT

Online purchases of credit and Court Bookings

10. Except in accordance with paragraph 20 there are no rights of refund and you acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer.
11. The Court Booking System Guidelines contain details of how to book a court and purchase credit. We advise you to read these Guidelines before you proceed to book a court/purchase credit.
12. Once you have made the computerised court booking online, or ILTSC’s receptionist has done so on your behalf, it will be shown on the computer screen immediately. The computer screen will inform you prior to your making the booking if the court and time you wish to book is unavailable.
13. The price of the courts/credit are those displayed on the Website from time to time, during the booking process, except in cases of obvious error. In addition to the price of credit, a Card Handling Fee in consideration for processing your credit card transaction with its bankers, is payable on online credit card transactions, and this will be notified to you during the ordering process. All prices and fees include any applicable Value Added Tax. All prices are in pounds sterling.
14. Credit/debit card payments can be made by any method specified on the online booking system. SECPAY/Barclaycard, as agents for ILTSC will deduct your payment from your card at the time it processes your credit/debit card transaction
15. When you purchase credit/make a court booking via this Website, all transaction details that you provide (including your name and credit/debit card details) will be held and used in accordance with our Privacy Policy and will be encrypted using secure technology. We will take reasonable steps to safeguard transaction details, but you acknowledge and agree that the use of Internet booking can never be completely secure. Subject to paragraph 3 (“Your statutory rights”), unless either SECPAY/Barclaycard and/or ILTSC has been negligent, they shall not be liable for any loss or damage you may suffer as a result of the loss of confidential or personal information provided via this Website.
16. For the avoidance of any doubt, where a transaction is not completed for whatever reason, SECPAY/Barclaycard will not have levied its Card Handling Fee, as your credit/debit card transaction will not have been completed.
17. The sale of credit and of court bookings is subject to availability. Your request for credit/to make a booking is an offer to purchase and ILTSC retains the discretion to refuse your order. If ILTSC accepts your order, we will display a confirmation page on your screen at the end of the ordering process, and at this point there will be a contract. Such a contract will be governed by English Law and will be subject to the non-exclusive jurisdiction of the English Courts. We recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records.
18. You should check in with ILTSC’s reception and register your key fob when you arrive for your court booking. You represent and warrant that any credit and booking you purchase are for personal use only, and that they are not purchased as part of any form of for profit business or commercial activity, unless we have expressly authorised otherwise in writing.
19. It is your responsibility to check your credit purchase and court booking as we are under no obligation to rectify mistakes after a contract has been formed. Please also note that we are not under an obligation to provide the booking to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
20. If a booking has to be cancelled or rescheduled (for whatever reason), we will use reasonable endeavours to notify you of the cancellation or rescheduling. You can cancel a court booking at any time before the start time of the booking. If you cancel it more than 48 hours before the booking is due to take place then you will receive a full refund to your account. If the cancellation is made at a later point then no refund will apply, unless the court is rebooked by another member.
21. We accept no responsibility for any personal property that is brought to ILTSC.
22. Price and availability information is subject to change without notice.
23. We reserve the right to refuse admission should you breach any of these Terms and/or ILTSC’s Rules and we may on occasions have to conduct security searches to ensure your safety.

1. Other Terms

Non-compliance with these Terms

24. We reserve the right to investigate any suspected non-compliance with these Terms. If we believe that a violation of these Terms (or any of the rights identified in these Terms) has occurred, we may suspend or bar your access to this Website or take such other corrective action as we deem appropriate.

Limitations on ILTSC’s liability to you

25. We will use reasonable endeavours to ensure the accuracy of any information on this Website, but we make no representation or warranty of any kind that this Website or any of its contents will be accurate, current, complete, or error-free. Unless we have been negligent, we accept no liability of any kind for any loss or damage arising from action taken in reliance on information on this Website.
26. We will use reasonable endeavours to exclude computer viruses from this Website, but we make no representation or warranty of any kind that this Website or any of its contents will be free from computer viruses introduced by third parties. Unless we have been negligent, we accept no liability of any kind for any loss or damage caused by computer viruses.
27. Subject to paragraphs 3 (“Your statutory rights”) and 28, in the event that you purchase credit/make court bookings online via this Website, our liability (whether in contract, tort (including negligence), statute or otherwise) arising out of or in connection with that purchase shall be limited to the price paid by you for those courts/credit.
28. Subject to paragraph 3 (“Your statutory rights”), we will not be liable to you for any:
    1. loss of profits;
    2. loss of revenue;
    3. loss of anticipated savings;
    4. loss of business;
    5. loss of opportunity;
    6. loss of data;
    7. loss of or damage to goodwill or reputation; or
    8. any indirect or consequential loss or damage,

whether arising under contract, tort (including negligence), statute or otherwise.

29. To the fullest extent permitted by law, all implied terms, whether by statute or otherwise are excluded

Events outside our control

30. We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations that are caused by events outside our reasonable control.

Jurisdictional issues

31. This Website is directed only at users in the United Kingdom and you may only use this Website to purchase credit/make a court booking if you are domiciled in the United Kingdom. If you access this Website from outside the United Kingdom, you do so at your own initiative and risk, and you are responsible for compliance with any applicable local laws.
32. These Terms and your access to or use of this Website are governed by the relevant law listed below, and any dispute arising in connection with this Website shall be subject to the non-exclusive jurisdiction of the relevant court listed below:

for users in the United Kingdom, the law and courts of the relevant part of the United Kingdom;

Changes to the Terms

33. Notwithstanding anything to the contrary, we reserve the right to amend these Terms from time to time without notice. Amendments will take effect when posted on this Website. Please check this Website and (in particular), this page regularly for changes or information about changes. If you access or use this Website after any amendment to these Terms has taken effect, you hereby agree to be bound by the updated version of these Terms.
34. Termination

ILTSC reserves the right to suspend or terminate any use by you of the Website, where it appears to ILTSC in its discretion that your use is in breach of these terms and conditions of use or any other terms and conditions on the Website.

Safeguarding policy 2019